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SPECK Pumps (UK) Limited
11/12 Wycombe Industrial Mail,
West End Street,
High Wycombe,
Bucks
HP11 2QY
Telephone: 01494 523203/524327
Fax: 01494 441542
www.speck.co.uk
Anagram Systems
60A Queen Street
Horsham
West Sussex
RH13 5AD
16th February 2005
Re: Anagram Encore
When the company was set up in 1984 we were looking for an integrated package that would look after the invoicing, stock control and accounts. We were recommended to use Anagram IASv3 which we used daily until making the change to the windows based ENCORE in 2000.
Encore has proved to be an excellent stable platform allowing us to get on and run the business efficiently. As an importer and distributor of high pressure pumps the stock control analysis, especially the historical data on past purchases and sales (quantities, ordering patterns etc) has proved invaluable. It has ensured that we order our stock in the right quantities at the right time.
Being able to view customers previous orders on screen is a big bonus and has saved a lot of searching through conventional files and has helped us send out the correct parts, even if the customer doesn't know what he wants.
As a manager without accounting experience the final analysis and reports have allowed me to present monthly accounts to my German principles with ease and confidence.
Above all else the level of service has marked out Anagram as a very special company, on the few occasions when we have had problems or we don't know how to do something a phone call is usually all it takes to sort things out. We don't have to wait for hours on the end of a long queue, we are dealt with promptly and efficiently, what more could you ask for.
Peter Kolbert
General Manager
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